Recent Customer Reviews
Reviews provided by Yelp. See our official page for more great reviews!
Sasha S.
Orlando, FL
Feb 4, 2024
I was looking for a service to hold our luggage while we explored NOLA before our cruise. On the cruise terminal website, we found a phone number. I spoke to Victoria who was very professional and helpful. She explained every step of the process to me and I felt confident in their business once we hung up. Fast forward to the day of the cruise, I called and spoke to Angela several times. She was very patient and helpful every time and assured me that Christina was on her way to meet us. We met with Christina, she took our bags, made sure we had our travel documents, and told us to have a great time! I texted Angela around the time she told me the bags should have been dropped off and she confirmed within minutes that they were handed off to the ship stewards. Our bags arrived at our door without a hitch! Seamless process I would definitely recommend to anyone needing luggage handling!
Megan Y.
San Jose, CA
Feb 18, 2024
Used the service to deliver our bags to the airport from the cruise port. $50 for 5 bags. Allowed us to go out for a nice breakfast and then pick up the bags at the airport. Friendly staff.
Fred B.
Murfreesboro, TN
Nov 28, 2023
I was really pleased with the service offered by Advance Check-In. We returned from a cruise on Carnival at New Orleans Cruise Port Terminal. We were greeted by Christina and she explained their service. I was looking for a way to store my luggage for the day while I explored the city. for $40 I was able to store 4 bags and this included transporting them to the MSY Louis Armstrong airport. We enjoyed our day and zipped over to the airport. Advance arrived on-time and called as Angela an Ralph pulled up to the departures platform to met us with our luggage. We had a number to call if there were any changes or concerns. Call (504)471-0080 or www.advancecheckin.com
Nympi Y.
Los Angeles, CA
Nov 12, 2022
Angela at the New Orleans port location is fantastic!!!! She even gave us her cell number in case we had questions. Total to hold 2 pieces of luggage was $40, so we could enjoy walking around New Orleans. The customer service was GREAT!!! And they forwarded our belongings to MSY, where Tim met us at the luggage check-in area. They made things easy for us - I thought it was too good to be true! I would highly recommend this company!!!
Aaron C.
UT, UT
Mar 31, 2023
Fair price for an invaluable service. Didn't have to lug out bags around the city all day. Picked our bags up at their truck curbside at the terminal. Wouldn't hesitate to use them next time.
Jennifer S.
San Jose, CA
Apr 1, 2017
I was a little nervous about this service after seeing the reviews, but it worked out wonderfully for us. Granted, we were not leaving for a cruise, but returning, so worst case scenario, we'd get home without our luggage, however we had no issues.
The price was reasonable, we left our luggage and spent one final day in NOLA, prior to flying home. Our luggage was at the airport, as promised when we arrived. An attendant took our tickets, gave us our bags, and we were off. I did not see any barricades, but the attendant was definitely alert and active, and would have easily been able to stop anyone trying to take a bag from the group.
I'm really happy this service was offered--otherwise, we would have had to spend our last day in NOLA babysitting our own bags in the airport.
Joshua B.
Denver, CO
Nov 15, 2016
What a great idea! It was comforting to know that my party could leave out luggage at the cruise terminal and retrieve it again at the airport before check in departure. I was able to pick up my bags 2 hours before my flight and easily go straight to my airline.
I'm not sure why the last review said it was unsecured. There was a representative with the luggage at the cruise port and airport watching the bags. The bags were also separated by barricades so no person could easily grab my belongings.
I was also under the impression they did not provide human transportation to the airport and that's why they recommend a service that picks up downtown and drops you off to your luggage.
I highly recommend using the service on your post cruise visit to New Orleans. It's worth the "hands free hassle free" experience they promote.
Chad S.
Clayton, NC
Apr 7, 2018
Checked our bags in after a recent cruise. Decided to book a hotel room close to Bourbon Street and made a quick call to Amy and they were glad to deliver the bags to our hotel. What a great experience. Customer service seems to be a thing of the past but not with these guys. Angela called us back and made sure our bags were there. Anyone cruising out of New Orleans should definitely take advantage of this service.
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